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How do I care for my Karen Millen bags & purses?

LEATHER BAGS: These should be cleaned with a suitable polish or cream.

SUEDE BAGS: A crepe brush can be used to remove dirt, dust and small marks.

HUMIDITY AND RAIN: Humidity and rainwater damage all kinds of leather. Care should be taken to protect your bag. If it does get wet, dry it at once with a soft cloth in order to avoid staining and rippling. A good protector spray will help to guard against staining and water penetration. Never use artificial heat to dry your bag.

SEQUINS AND EMBROIDERY: Delicate fabrics, beads and sequins may be lost or damaged if worn in conditions where continual rubbing occurs. Sequins and beads may become discoloured if brought into contact with alcohol based liquids. How do I care for my Karen Millen jewellery & small accessories?

JEWELLERY: Karen Millen fashion jewellery is made to the highest specification and is plated to achieve a luxurious finish with rhodium plating or white bronze. Swarovski crystal is used in some styles. Made in Austria, the Swarovski name is world renowned – their crystal being noted for its purity, brilliance and sparkle. All Karen Millen jewellery is nickel free. Pierced earrings cannot be tried on prior to purchase. Regretfully earrings cannot be accepted for refund unless faulty. Jewellery should be carefully stored in the protective pouch supplied. Care should be taken to protect it from knocks, chemicals, extreme temperatures and sunlight. Costume jewellery is fragile but when treated with respect will look fabulous for many years.

SUNGLASSES: Sunglasses can be fragile and lenses can scratch easily. The following guidelines will help you to look after your sunglasses and keep them looking good for longer. Clean your sunglasses with a soft cloth, preferably one that has been specifically developed for cleaning lenses. Store your sunglasses in the case provided. Avoid putting your sunglasses face down on any surface as this may scratch the lenses. On a hot day avoid leaving your sunglasses on your car's dashboard as the heat can damage the lenses and distort the frames. Avoid wearing your sunglasses on the top of your head as this may also distort the frames. All our sunglasses are covered by a guarantee against faulty manufacture. In the unlikely event of this happening they should be returned to the place of purchase. #

WATCHES:

Batteries: The battery should be replaced every 18 months and should only be carried out by an approved stockist or specialist repairer.

Handling: Your watch will not withstand extreme shocks or vibration. It is sensible to remove your watch before commencing rough work or situations where the watch could be damaged.

Bracelet Watches: Take care to avoid bending the bracelet beyond the normal curvature of the wrist. It is recommended the watch be kept in the presentation box when not in use. Avoid placing the watch under heavy objects or loose in a handbag.

Water resistance: If your watch is not marked with either the words ' Water resistant' or a degree of water resistance e.g. 3ATM, then it is not water resistant. Care should be taken to avoid getting the watch wet as damage to the movement may result. This usually applies to the watches designed for dress or cocktail type wear.

3ATM: The watch is designed to withstand accidental splashing or rain but not suitable for swimming.

5ATM: The watch is designed to withstand leisure type swimming i.e. swimming baths, yachting and taking a shower. It is not designed to withstand sports scuba diving etc.

10ATM: The watch is designed to withstand swimming, yachting, taking a shower, shallow diving e.g. swimming baths and bathing but not scuba diving General notes Do not operate buttons or the crown while the watch is in contact with water. Remember diving into a swimming pool can very briefly and significantly increase pressure on your watch. It may be that the action of diving into the pool increases the pressure to your watch to beyond the limits it has been designed to withstand. Wide variance of temperature can affect, temporarily, the time keeping accuracy of your watch. Pressure in ATM's is a test pressure and should not be considered as actual diving depth as movement in the water tends to increase the pressure bearing at a given depth.

We offer a comprehensive repair service.

Can I take my faulty watch to a store to repair?

Yes, you can take your faulty watch into any of our stores to be repaired. A member of the team will then forward on to our repair centre. If you'd like to send the watch to the repair centre yourself, please include a cheque for £5 to cover postage.

What will happen if my watch can't be fixed?

If your watch can't be repaired and is under warranty, we'll offer a replacement of the same value.

Is this fare the same worldwide?

Yes, the policy is the same worldwide.

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