You have 30 days to notify us that you’d like to make a return once you’ve received your order.
Unfortunately, we can’t currently exchange an item bought online for an alternative size or item. If you need another size, we’ll process a full refund so you can place a new order.
We only offer exchanges for items bought in our standalone and outlet stores, within 30 days with proof of purchase.
All returns will be inspected. Anything that’s damaged, stained or worn might be sent back to you. Please ensure your items are returned new, unused and with labels still attached.
We can’t accept any swimwear if the hygiene wrapper has been removed, or any earrings (for hygiene reasons).
This policy applies for full-price and sale item(s).
It can take up to 5 working days for your returned item(s) to reach us and a further 5 working days for us to process it.
Please note, depending on your payment method, it may take 3-5 working days for the funds to appear in your account.
You'll receive an email from us confirming we've processed your return.
If you've paid by gift card or e-voucher we'll email you with a replacement e-voucher.
Proof of purchase should be retained until your refund has been processed.
For more about our returns policy, check our Terms & Conditions.