There are over 4,500 Collect+ drop points in the UK and Northern Ireland. Find your nearest by texting ‘COLLECT’ and your postcode to 84555*, or check online. To return your order please complete and enclose the returns form, attach the label provided to your parcel, ensuring you cover the original delivery label but don't worry if you haven't, you can create a new one online and print it at your convenience. You can also track your parcel online.
It can take up to 5 working days for your returned item(s) to reach us and a further 5 working days for us to process it. Please note, depending on your payment method, it may take 3-5 working days for the funds to appear in your account. You'll receive an email from us confirming we've processed your return. If you've paid by gift card or e-voucher we'll email you with a replacement e-voucher. Proof of purchase should be retained until your refund has been processed.
Find your nearest by texting ‘COLLECT’ and your postcode to 84555*, or check online. You can print a returns label and you can also track your parcel online. For terms and conditions, visit Collect+ website.