How can I return something?

To return your order please complete and enclose the returns form and send to the following address, using an carrier of your choice. Please note, the sender will need to cover the postage cost. We recommend using a tracked service and keeping proof of postage until your refund has been processed.

Karen Millen Returns
The Triangle
Stanton Harcourt Industrial Estate
Stanton Harcourt Witney
Oxford
UK, OX29 5UT

We would ask that you allow 28 days in full to receive your refund. You'll receive an email from us confirming we've processed your return. If you've paid by gift card or e-voucher we'll email you with a replacement e-voucher. Proof of purchase should be retained until your refund has been processed.

We cannot accept liability or risk in respect of any returns that do not reach us. Only goods that are received, in accordance with the requirements for returned goods outlined in this notice, will be refunded.

If the item you want to return is faulty, please get in touch with customer services who can advise on next steps.