To return your order via Royal Mail please complete and enclose the returns form, attach the freepost label to your parcel, ensuring you cover the original delivery label, and take it to your nearest post office.
Be sure to request a receipt as your proof of postage so you can track your return until it reaches its destination. Your tracking number is between 9 and 27 characters long.
It can take up to 5 working days for your returned item(s) to reach us and a further 5 working days for us to process it. Please note, depending on your payment method, it may take 3-5 working days for the funds to appear in your account.
You'll receive an email from us confirming we've processed your return. If you've paid by gift card or e-voucher we'll email you with a replacement e-voucher.
Proof of purchase should be retained until your refund has been processed.