Return with Hermes home collection:
You can return your order from the comfort of your home, 6 days a week with Hermes collection. Just book a collection date up to 7 days in advance and print a label from the Hermes website. Book your collection date and time online. Please note you can only book a Hermes home collection if your order was delivered via Hermes (you will need your parcel barcode when booking).
There are over 4,500 myHermes ParcelShops in local newsagents and convenience stores across the UK, and they're open late, 7 days a week. Simply complete your returns note, attach the Hermes label securely to your parcel and take it to your local Hermes ParcelShop, where it'll be scanned and returned to us. Find your nearest Hermes ParcelShop. You can track any Hermes return online. It can take up to 5 working days for your returned item(s) to reach us and a further 5 working days for us to process it. Please note, depending on your payment method, it may take 3-5 working days for the funds to appear in your account. You'll receive an email from us confirming we've processed your return. If you've paid by gift card or e-voucher we'll email you with a replacement e-voucher. Proof of purchase should be retained until your refund has been processed.